Terms of Service

Updated January 1, 2021

Boring Legalese That Makes Our Business Better

Please read this page carefully prior to ordering services from us, and make sure you understand what it says. It’s a binding contract between Aeronautic Vigilante, and you.

Aeronautic Vigilante (“Aeronautic Vigilante” or “aeronauticvigilante.com” or “us” or “we” or “our” or “I”) provides its Service (as defined below) to you (“you” or “Client”) through its web site located at www.aeronauticvigilante.com (the “Site”), subject to this Terms of Service agreement (“TOS”). By accepting this TOS or by accessing or using the Service or Site, you acknowledge that you have read, understood, and agree to be bound by this TOS.

If you are entering into this TOS on behalf of a company, business or other legal entity, you represent that you have the authority to bind such entity and its affiliates to this TOS, in which case the terms “you” or “your” or “Client” shall refer to such entity and its affiliates.If you do not have such authority, or if you do not agree with this TOS, you must not accept this TOS and may not use the Service. If you have any questions about what you see on this page, please feel free to contact us by opening a ticket through our Support Center at aeronauticvigilante.com/support.

The Services We Provide

In exchange for the fees you pay in advance, we will host your website on one or more of our servers, so long as you abide by the terms and conditions that are set out on this page, and in any other agreements that relate to the services we may provide to you. We will provide the services according to the specifications listed for the hosting package you select during the sign-up process. For clarity, on this page, the term “services” refers to the web hosting services that we will provide to you. The term “Aeronautic Vigilante” or “us” or “we” refers to Aeronautic Vigilante.

Permission to Host Your Content

For us to host your website, it is necessary for you to upload your content to our servers. When you do this uploading, you are creating one or more copies of your content on our system. By purchasing hosting services from us, you acknowledge that these copies are being made, and give us the permission (a license) to maintain and/or to backup, these copies and make them available to users of the Internet. You are solely responsible for providing all of the content and other data that make up your website.

When the Services Will be Available

We will attempt to provide the services 24 hours a day, 7 days a week for as long as you have paid for them. Sometimes, however, for a number of reasons, the services may be unavailable to you. You must recognize and acknowledge that due to the nature of web hosting technology, occasional unavailability of the services cannot be avoided. We have not promised to provide you with uninterrupted service. Sometimes there are equipment malfunctions. At other times we undertake periodic maintenance procedures or repairs. Still other times, there are causes beyond our control like power failures, interruption or failure of telecommunication or digital transmission links, hostile network attacks, network traffic, natural disasters and other occurrences. All services are currently covered by a Service Level Agreement, referred as the “SLA” for guaranteed protection. Our Service Level Agreement (SLA) is published on the web at aeronauticvigilante.com/service-level-agreement

Free Technical Support

Aeronautic Vigilante’s Free Technical Support is limited to issues that are directly related to your Web Hosting Account. Aeronautic Vigilante does not provide website maintenance services in respect of any Hosted Website. Without limiting this exclusion, you also agree that Aeronautic Vigilante accepts no responsibility for any deficiency or inaccuracy in any of your Hosted Website that is attributable to defects in your website and/or database caused due to errors or mistakes in development/coding/programming.

You further acknowledge that Aeronautic Vigilante’s Technical Support does not include the maintenance of other direct or indirect issues/problems (but not limited to) such as HTML coding, Website Programming, Content/Data Migration, Uploading or Downloading of files for you, troubleshooting your website and/or database, addingnew files to your website and configuring scripts in any way whatsoever. For this there will be an additional cost which is not covered within your web hosting plan/package.

During National Holidays and during some occasional Local Holidays, our technical support will be limited. During this time, we will be still able to provide you with Basic Non-Technical Support via Ticket. There will be lesser staffs attending to your issues so we hope you would excuse the possible delay on our support only during that day. For Urgent Queries or Technical Support you can continue to submit tickets via Aeronautic Vigilante’s Support system at aeronauticvigilante.com/support.

When the Services Will be Available

Aeronautic Vigilante does not offer redundant or mirrored backups. Aeronautic Vigilante will run cPanel Backups (daily & weekly) at our discretion. By purchasing our hosting services, you give us the permission to move your website(s) cPanel backups to cloud file storage services such as Amazon S3 and/or any other cloud storage providers. Any backups that Aeronautic Vigilante runs are in addition to our Terms of Service and are not guaranteed. You may create your own backup of your account from your control panel however these may only be stored for up to 2 days. Our backups are intended as a convenience service and are not guaranteed or intended to replace your website backup procedures. It is your sole responsibility to ensure you have a backup of all your important data. Please download backups to a local source and remove them from your account. Aeronautic Vigilante recommends that you store such archives off site on your external storage system or on your personal computer.

Personal Information

When you place an order for our services, your personal information, including your credit card information, is transmitted via the use of Secure Socket Layer technology, the industry standard for encrypting sensitive information. We take your privacy very seriously, and as such, will not sell your personal information to third party (other than a company that may purchase Aeronautic Vigilante), and will take reasonable steps to keep it from being disclosed to any third party. Read more in our Privacy Policy.

Cancellation and Refund Policy

As we explain in this paragraph, we offer only one hosting plan through which you can host a website and multiple sub-domains with cPanel access. If you need to cancel the service or require money back you need to submit a ticket within 14 days after your account is activated. If we receive your cancellation request after 14 days, the service cannot be canceled and the service will continue to remain active for the entire duration until the end of the plan’s billing cycle.

Renewal Policy

Our billing system is designed to automatically generate an invoice 14 days prior to the renewal date. If you do not want to renew, please be sure to inform our billing department at billing (at) aeronauticvigilante.com requesting to cancel at least 5 days before the expiry date. Once the invoice is paid your account will be automatically renewed for a new term. The renewal fee will become non-refundable as soon as it is charged.

If more than 7 days pass from the date on which any invoice for the hosting services is issued to you and we have not received payment in full, we will suspend your account, which means that your data and website will not be available. If in the following 30 days you pay all amounts due, bringing your account up to date, we will take your account out of suspension and the data will be available again. If, however, 30 days pass from the date on which your account is suspended and you have not made payment in full, Aeronautic Vigilante shall have the right to delete all website(s) data and website(s) backups. You hereby acknowledge that this is Aeronautic Vigilante’s policy when it comes to data retention, and waive all rights in and to your data in these situations.

Acceptable Use Policy (AUP) and Fair Use Policy (FUP)

Both Acceptable Use Policy (AUP) and Fair Use Policy (FUP) are part ofAeronautic Vigilante’s Terms of Service (TOS).

Aeronautic Vigilante strives to maintain a high-level of service, and a lot of customers depend on our high standards of quality. Both FUP and AUP are available in order to provide a clear understanding of the rules, regulations and restrictions regarding the use of Aeronautic Vigilante’s services. PLEASE ABIDE BY IT STRICTLY. By using our website services, you agree to abide by the Acceptable Use Policy published on the web at aeronauticvigilante.com/acceptable-use-policy and Fair Use Policy published on the web at aeronauticvigilante.com/fair-use-policy.

However, in accordance with our Terms of Service, we may remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or which may violate our Acceptable Use Policy (AUP) or Fair Use Policy (FUP). Aeronautic Vigilante may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrongdoing. Your violation of our Acceptable Use Policy and/or Fair Use Policy may result in the suspension or immediate termination of your account or other services WITHOUT ANY PRIOR NOTICE.

These Terms of Service May Change

Due to our evolving business, and the changing nature of the web hosting industry, these terms of service may change. We will post the changes here, and your continued use of the service means you accept the changes we have made.

Indemnification

If Aeronautic Vigilante is sued or threatened with a lawsuit from a third party because of something you do with the services, you agree to pick up the tab if Aeronautic Vigilante is found liable or pays to settle the dispute. In legal terms, this is called “indemnification” Not only do you agree to reimburse Aeronautic Vigilante for what it pays to satisfy a judgement or settle a case, you also agree to pay Aeronautic Vigilante’s reasonable attorney’s fees and all other costs Aeronautic Vigilante incurs in defending itself.

Disclaimer of Warranties

You may have noticed that up to this point these terms of service have been kind of easy to read and understand. But our lawyers tell us that this section, dealing in the disclaimer of warranties, has to retain its legalese style. Sorry about that. AERONAUTIC VIGILANTE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. AERONAUTIC VIGILANTE MAKES NO WARRANTY THAT ITS SERVICES WILL MEET YOUR REQUIREMENTS, OR THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. AERONAUTIC VIGILANTE DOES NOT WARRANT, NOR MAKE ANY REPRESENTATIONS REGARDING THE USE, OR RESULTS OF, ANY OF THE SERVICES IT PROVIDES, IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. Some jurisdictions do not allow the disclaimer of implied warranties, in which event that foregoing disclaimer may not apply to you.

Governing Law and Choice of Form

The laws of the United States will govern this Agreement, without reference to rules governing choice of laws. Any action relating to this Agreement must be brought in the court located in Saint Paul, Minnesota, U.S.A., when these terms take effect. This agreement becomes effective once you submit your order with us or open an account with us for website services of any kind. If you are an existing customer, and you do not agree with the terms herein, please cancel your account. Otherwise, if you sign up for or continue to use the services, you agree to what is written here.

If you have any questions about this Terms of Service, please contact us by opening a ticket through our Support Center at aeronauticvigilante.com/support.

Fair Use Policy

Aeronautic Vigilante strives to maintain a high-level of service, and a lot of customers depend on our high standards of quality. The Fair Use Policy is available in order to provide a clear understanding of the rules, regulations and restrictions regarding the use of Aeronautic Vigilante’s services. PLEASE ABIDE BY IT STRICTLY. By using our services, you agree to abide by this Fair Use Policy.

Understanding what is Unlimited Bandwidth, Disk Usage, Email and FTP accounts and other Unlimited Resources.

Aeronautic Vigilante provides Users with bandwidth, disk space and other resources, such as e-mail, mysql databases, and/or file-transfer-protocol (“FTP”) accounts, the amount of which is defined in Aeronautic Vigilante’s web pages describing the package of Services purchased at the time of purchase. In some cases, Aeronautic Vigilante may not establish a specific amount of bandwidth, disk space and other resources, and refer to that as “Unlimited”. In all cases, the Services are intended for normal use only, and any activity that results in excessive usage that is inconsistent with normal usage patterns is strictly prohibited. Aeronautic Vigilante reserves the right to suspend, discontinue or delete the accounts of Users whose use of disk space, bandwidth or other resources results in or presents the risk of degradation of service to other customers, regardless of the amount of disk space, bandwidth or other resources included in the User’s plan. User agrees that such usage shall not exceed the amounts set by Aeronautic Vigilante for the Services purchased (the “Agreed Usage”) and is additionally subject to normal usage guidelines established by Aeronautic Vigilante as in effect from time to time. These allotments are optimized and dedicated towards serving the Content and User’s active electronic mail services related solely to User’s web hosting account(s) with Aeronautic Vigilante.

Hosting space is intended for normal use only, and is limited to Web files, active e-mail and content of the hosted Web sites, not for storage (whether of media, e-mails, or other data). Hosting space further may not be used as offsite storage of electronic files, electronic mail or FTP hosts. You are responsible for removing any files, e-mails or other data which do not meet these requirements, and for adhering to any usage requirements or limits allocated to your account(s). Failure to do so may result in removal and deletion of such materials (including without limitation files and e-mails), and/or in discontinuation of your services or account, which actions we may take in our sole discretion.

Aeronautic Vigilante may monitor User’s use of bandwidth, disk usage and other resources. Aeronautic Vigilante, in its sole discretion, shall have the right to take any corrective action if User’s utilization of bandwidth, disk usage or other resources exceeds the Agreed Usage, or normal usage by our typical shared hosting customer, resource usage, or is used for other improper storage or usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Services, removal or deletion of User’s Web site, User Content, User’s electronic mail and e-mail services and/or other materials and services or termination the User’s account and of this Agreement, which actions may be taken in Aeronautic Vigilante’s sole and absolute discretion.

Unlimited Domains

Unlimited domains refers to subdomains and parked domains. In all cases (even those described as “unlimited”), the Services are intended for normal use only, and any activity that results in excessive usage that is inconsistent with normal usage patterns is strictly prohibited. Aeronautic Vigilante reserves the right to suspend, discontinue or delete the accounts of Users whose use of unlimited subdomains and parked domains results in or presents the risk of degradation of service to other degradation of service to other customers, regardless of the amount of domains included in the User’s plan. User agrees that such usage shall not exceed the amounts set by Aeronautic Vigilante for the Services purchased (the “Agreed Usage”) and is additionally subject to normal usage guidelines established by Aeronautic Vigilante as in effect from time to time. These allotments are optimized and dedicated towards serving the Content and User’s active electronic mail services related solely to User’s web hosting account(s) with Aeronautic Vigilante.

User is responsible for complying with any usage requirements or limits for bandwidth, disk space or other resources, and monitoring such usage to ensure the Web site does not violate such requirements or exceed normal usage limits, Agreed Usage, or other limits allocated for the account(s) and otherwise complies with this Agreement. Aeronautic Vigilante will use commercially reasonable efforts to e-mail Users who are at or near their utilization limits, but Aeronautic Vigilante does not take responsibility if e-mail notification(s) is not received by the User. Aeronautic Vigilante reserves the right to discontinue service through the beginning of the next month for your account in the event that it exceeds the any such allotment.

If Aeronautic Vigilante takes any such corrective action under this section, User shall not be entitled to a refund or credit of any fees paid prior to such action.

Disproportionate Server Loads

While our shared services are suitable for personal or small business customers, there comes a time for some websites when they are better suited for a larger plan, which allows for more dedicated CPU and memory resources. We reserve the right, in our sole discretion, to discontinue service to any customer with a website or other hosted data that takes up server resources over 20%, longer than 90 seconds in any consecutive 6 hour period. This means that if your website is found to be utilizing more resources of the CPU and/or memory of our server, we reserve the right to take your site offline. Due to the severity of this, and our ability to act quickly to correct these situations to avoid server issues, we will do everything reasonably feasible to provide you with a warning prior to taking your site offline, but we accept no obligation to do so.

INODES (File Usage)

Soft Limit: 100,000 inode ~ Hard Limit: 250,000 inode

We will not provide services to use more than 250,000 inodes per cPanel hosting account. cPanel accounts found to be exceeding the 100,000 inode limit will automatically be removed from our daily backup system this is done in order to prevent file system damage and cPanel backup files that were already uploaded to Amazon S3 will be deleted. Exceeding 250,000 inodes the cPanel account will be Permanently Suspended (without notice), the restoration fees is $25 USD per cPanel account.

By default, all cPanel hosting accounts have a “File Usage” limit, this is also known as the inode limit. We place file limits on cPanel accounts to keep our systems up and running optimally. Hosting a large number of files on a shared web server can cause issues for the server’s file system and also adversely affect the performance of the backup system when it comes to both backing up and restoring data.

The file count includes all files, and folders on your webspace. You can view your current file usage by logging into cPanel and looking under the “Statistics” heading down the side of the page, look for the reading indicated as “File Usage”. Every file (a webpage, image file, folder, email, etc) on your account uses up 1 inode. Sites that slightly exceed our inode limits are unlikely to be suspended; however, accounts that constantly create and delete large numbers of files on a regular basis, have hundreds of thousands of files and folders, and cause file system damage will be permanently suspended.

Preventative or Corrective Action

However, in accordance with our Terms of Service, we may remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or which may violate this Fair Use Policy. Aeronautic Vigilante may cooperate with legal authorities and/or third
parties in the investigation of any suspected or alleged crime or civil wrongdoing.

Aeronautic Vigilante reserves the right to take reasonable preventative or corrective action to ensure that compliance with its Fair Use Policy is adhered to by all users of the service. Your violation of this Fair Use Policy may result in the suspension or immediate termination of your account or other services WITHOUT ANY PRIOR NOTICE. Acceptance and adherence to the Aeronautic Vigilante’s Fair Use Policy (FUP) is a part of the Aeronautic Vigilante’s Terms of Service (TOS) to which each user of the service has agreed to.

If you have any questions about this Fair Use Policy, please contact us by opening a ticket through our Support Center at aeronauticvigilante.com/support.

Acceptable Use Policy

Aeronautic Vigilante strives to maintain a high-level of service, and a lot of customers depend on our high standards of quality. The Acceptable Use Policy is available in order to provide a clear understanding of the rules, regulations and restrictions regarding the use of Aeronautic Vigilante’s services. PLEASE ABIDE BY IT STRICTLY. By using our services, you agree to abide by the Acceptable Use Policy.

We will not provide services for any unacceptable or inappropriate material as determined by Aeronautic Vigilante in its sole discretion, including but not limited to Topsites, IRC Scripts/Bots, Proxy Scripts/Anonymizers, Pirated Software/Warez, Image Hosting Scripts (similar to Photobucket or Tinypic), AutoSurf/PTC/PTS/PPC sites, IP Scanners, Web Scrapers, Bruteforce Programs/Scripts/Applications, Mail Bombers/Spam Scripts, Banner-Ad services (commercial banner ad rotation), File Dump/Mirror/Leech Scripts (similar to rapidshare,filesonic,megaupload), Commercial Audio and/or Video Streaming (more than three streams), Escrow/Bank Debentures, High-Yield Interest Programs (HYIP) or Related Sites, Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme), Sale of any controlled substance without prior proof of appropriate permit(s), Prime Banks Programs, Lottery Sites, MUDs/RPGs/PPBGs, Hateful/Racist/Harassment oriented sites, Hacker focused sites/archives/programs, Sites promoting illegal activities, Forums and/or websites that distribute or link to warez/pirated/illegal content, Bank Debentures/Bank Debenture Trading Programs, Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com), Mailer Pro Hacking, which includes, for example penetrating or attempting to access, without authorization, another computer or network. Port scans, stealth scans, and fraudulent credit card “phishing” techniques are also prohibited.

We will not provide services for hosting of files or other data that infringes on another’s copyright or other intellectual property rights.

We will not provide services for spamming, or sending of bulk unsolicited email. We maintain a strict policy on spamming, which includes the sending of unauthorized commercial messages by use of our services, or by maintaining an open SMTP connection. We reserve the right to refuse or terminate service based on reasonable indications that you are engaged in spamming of any sort.

We will not provide services for uploading or linking to any content that violates another’s right of publicity or privacy.

We will not provide services for distributing hate speech, or any other content that is obscene, abusing, which could be considered libelous and defamatory.

We will not provide services for hosting, storing, or distributing child pornography. If any such content is found and brought to our attention, the proper law enforcement agencies will be notified.

We will not provide services for hosting large amounts of data not specifically tied (“linked”) to your hosting account. Aeronautic Vigilante encourages users looking for file storage/backup solutions to seek other services that specialize in this.

We will not provide services for hosting, storing, or distributing pornographic material. This includes sites that may provide links to adult content elsewhere. In addition, our servers and services may not be used for the propagation, distribution, housing, processing, storing or otherwise handling in any way lewd, obscene, or satanic materials.

We will not provide services to run any type of web spiders or indexers

We will not provide services to run any software that interfaces with an IRC (Internet Relay Chat) network

We will not provide services to run, host, or store any P2P client, tracker, software, server, files, content or application, including bittorrent

We will not provide services to participate in any P2P or file-sharing networks

We will not provide services to run any gaming servers

We will not provide services to run cron entries with intervals of less than 15 minutes

We will not provide services to use the server as a Backup/Storage device

We will not provide services to use the server for File/Data Archival Purposes

We will not provide services to Store over 100,000 files on an account

We will not provide services to execute long-running, stand-alone, auto triggered, unattended server-side processes at any point in time on the server. This includes any and all bots or daemons, custom built shell scripts and other scripting languages and software.

We will not provide services to use our system resources that include but not limited to memory, cpu, disk, network, and bandwidth capacity, over 20%+ No longer than 90 seconds in any consecutive 6 hour period.

We will not provide services to run any MySQL queries longer than 15 seconds. MySQL tables should be indexed appropriately. (Learn More…)

We will not provide services to use excessive resources which in the Aeronautic Vigilante’s sole discretion result in damage or degradation to the performance, usage, or experience of Servers, other users, other orders, and any of Aeronautic Vigilante’s services

We will not provide services to store a large number of media files (audio, video, etc.), wherein the limit is at Aeronautic Vigilante’s sole discretion.

However, in accordance with our Terms of Service, we may remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or which may violate this Acceptable Use Policy. Aeronautic Vigilante may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrongdoing.

Aeronautic Vigilante reserves the right to take reasonable preventative or corrective action to ensure that compliance with its Acceptable Use Policy is adhered to by all users of the service. Your violation of this Acceptable Use Policy may result in the suspension or immediate termination of your account or other services WITHOUT ANY PRIOR NOTICE. Acceptance and adherence to the Aeronautic Vigilante’s Acceptable Use Policy (AUP) is a part of the Aeronautic Vigilante’s Terms of Service (TOS) to which each user of the service has agreed to.

If you have any questions about this Acceptable Use Policy, please contact us by opening a ticket through our Support Center at aeronauticvigilante.com/support.

Service Level Agreement

This Service Level Agreement (SLA) applies to you (“customer”) if you currently hold an account with any of the Shared Hosting services from Aeronautic Vigilante (the “Services”) and your account is current (i.e., not past due) with Aeronautic Vigilante.

Aeronautic Vigilante offers a monthly Uptime Guarantee of 99.9% (“Guarantee”) for the Hosted Services You purchase from Us. If We fail to meet this Guarantee, as solely determined by Us, due to an internal infrastructure or equipment failure, You will be eligible for a Service cycle prolongation for the time the Service was unreachable. The maximum Service cycle prolongation given may be one (1) month of free hosting. Downtime must be confirmed by a staff member of our Support Team.

As used herein, the term “Web Site Availability” means the percentage of a particular month (based on 24-hour days for the number of days in the subject month) that the content of customer’s Web site is available for access by third parties via HTTP and/or HTTPS, as measured by Aeronautic Vigilante.

We offer 99.9% Monthly Uptime Guarantee for Shared Hosting

The first forty-five (45) minutes, i.e. 0.1%, of Service unavailability per month are not eligible.

If the Service has been up for less than 99.9% we’ll offer a 1-day Service cycle prolongation for each hour the server has been down below this limit. Please note that all calculations are done only for 30 calendar days of the current calendar month.

For non-scheduled maintenance/downtime, we’ll offer a 1-day Service cycle prolongation for each hour of downtime experienced.

Restriction and Limitation

Customer shall not receive any prolongation under this SLA in connection with any failure or deficiency of Web Site Availability caused by or associated with:

DDoS or similar attacks on Our servers.
Third-party software failure.
You maxing Your resource container.
Issues resulting from coding errors, page errors or omissions by You.
Interruptions caused by You from custom scripting, coding or the installation of third-party applications.
Malware/Hack code on your website injected through faulty WordPress or Joomla plug-ins or any other outdated CMS software’s.
Network conditions across the internet (outside of our network), such as between Your ISP and Our data center.
Firewall blocks/bans or local ISP network blocks.
Browser or DNS caching issues .
E-mail or Webmail delivery and transmission;
Issues with FTP, POP, IMAP, or SMTP customer access.
Scheduled maintenance and emergency maintenance and upgrades
Account suspended for TOS or AUP or FUP violations
Outages related to the reliability of certain programming environments.
Any other circumstances beyond our control or that are not reasonably foreseeable.
False SLA breaches reported as a result of outages or errors of any Aeronautic Vigilante’s measurement system.
Any act of God or force majeur which results in the failure of the service.

In order to receive a SLA prolongation, customer must make a request by opening a ticket through our Support Center at aeronauticvigilante.com/support.

Each request in connection with this SLA must include customer’s account name (per customer’s control panel login) and the dates and times of the unavailability of customer’s Web site and must be received by Aeronautic Vigilante within ten (10) business days after customer’s Web Site was not available. If the unavailability is confirmed by Aeronautic Vigilante, prolongation will be applied within two billing cycles after Aeronautic Vigilante’s receipt of customer’s SLA prolongation request.

Privacy Policy

This privacy policy (statement) covers all websites that are operated by Aeronautic Vigilante including aeronauticvigilante.com because Aeronautic Vigilante wants to demonstrate its commitment to our users’ privacy, we have agreed to disclose our information practices:

What personally identifiable information Aeronautic Vigilante collects.

What personally identifiable information third parties collect through the Aeronautic Vigilante website.

What organization collects the information.

How Aeronautic Vigilante uses the information.

With whom Aeronautic Vigilante may share user information.

What choices are available to users regarding collection, use and distribution of the information.

What types of security procedures are in place to protect the loss, misuse or alteration of information under Aeronautic Vigilante control.

How users can correct any inaccuracies in the information.

If users have questions or concerns regarding this privacy policy, they should first contact our customer support department.

Information Use

Aeronautic Vigilante is the sole owner of the information collected on any website that is owned an operated byAeronautic Vigilante. Aeronautic Vigilante collects information from our users at several different points on our Web sites.

Information Collection

In order to use one of the above Web sites, a user may first complete a registration form. During registration a user is required to give contact information (such as name and email address). We use this information to contact the user about services on our site for which he/she has expressed interest. It is optional for the user to provide demographic information (such as income level and gender), and unique identifiers (such as, username and password), but encouraged so we can provide a more personalized experience on our site.

Aeronautic Vigilante Order

We request information from the user on our order or registration form. A user must provide contact information (such as name, email, and mailing address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, the information is used to contact the user.

Aeronautic Vigilante Web Hosting Profile

We store information that we collect through cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the users personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user’s visit to our Web site, and to direct pertinent marketing promotions to them. Your profile will NEVER BE SHARED with any third parties.

Cookies

A cookie is a piece of data stored on the user’s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.

We use tools called “Google Analytics” and “Google Site Stats” to collect information about use of this site. The tools collect information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use this information as aggregate data for site management purposes. These statistics allow us to assess the number of visitors to different sections of the site, what information is of the most and least interest, determining technical design specifications, and identifying system performance or problem areas.

The Privacy Policy for “Google Analytics” and “Google Site Stats” is available online at google.com/privacypolicy.html

You can also prevent our tools from recognizing you on return visits to this site by disabling cookies on your browser.

Aeronautic Vigilante Log Files

Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. We use our in-house tracking utility that uses log files to analyze user movement.

Special Offers and Updates

We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out sections.

Aeronautic Vigilante Newsletter

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications.

Aeronautic Vigilante Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

Aeronautic Vigilante Customer Service

We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes.

Aeronautic Vigilante Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site. We DO NOT Share Personal Information with Third Parties

Third Party Intermediaries

We use an outside credit card processing company to bill users for services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Aeronautic Vigilante Service Providers

We may from time to time partner with other third parties to provide specific services. When the user signs up for these particular services, we may share names, or other contact information that is necessary for the third party to provide these services. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Business Transitions

In the event Aeronautic Vigilante goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred. Users will be notified via email & prominent notice on our Web site for 30 days prior to a change of ownership or control of their personal information. If as a result of the business transition, the users’ personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.

Choice/Opt-out

Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our order form has an ‘opt-out’ mechanism so users who buy a product from us, but don’t want any marketing material, can keep their email address off of our lists.

Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email.

Links

This Web site contains links to other sites. Please be aware thatAeronautic Vigilante, is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Security

Aeronautic Vigilante takes every precaution to protect our users’ information. When users submit sensitive information via the Web site, their information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users’ information is protected.

Finally, the servers that store personally identifiable information are in a secure environment, behind a locked cage in a locked facility.

Supplementation of Information

In order for Aeronautic Vigilante to properly fulfill its obligation to users it is necessary for us to supplement the information we receive with information from 3rd party sources.

Purchasing History

In order for this Web site to enhance its ability to tailor the site to a user’s preference, we combine information about the purchasing habits of users with similar information from our partners to create a personalized user profile.

Marketing Profile

We purchase third party marketing data and add it to our existing user database to better target our advertising and provide pertinent offers we think our users would be interested in. We use this information to enhance or overlay the ‘profile’ of individual users. This aggregate marketing data is therefore tied to the users’ personally identifiable information.

Updating/Deleting Personal Information

If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can be done by the user logging in to his/her personal members area.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Whew. That wasn’t so bad, right?

If you have any questions about this Privacy Policy, please contact us by opening a ticket through our Support Center at aeronauticvigilante.com/support.

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